Shop policies for SvitlaVolkaDesign

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom and personalised orders

I can make an item especially for you according to your non-standard measures. In this case, the order can not be returned. Feel free to ask us!  svitlavolkadesign.sup@gmail.com

Return details

An item made in standard sizes, you can return in the specified terms only after providing photos that the item is clean.


My policies about refunds:

  1. 100% refund when the order is not shipped yet.
  2. If the package was returned to me unclaimed and the customer didn't answered I will do a refund only of the cost of the item.
  3. If you want a refund of the item after receiving, please ship item back and after the item will arrive to me I will return the cost of the item (shipping cost is not refundable)

Shipping from Ukraine to the most of countries

We send parcels by expedited method from Ukraine. We are using a special shipping service that sends parcels from Ukraine to the UPS office in the United States.

The tracking number you see is for the packages that will be sent from the United States. Therefore, while the parcel is on its way from Ukraine to the United States, we do not see any change in the delivery status. Don't worry, your parcel is sent and processed by our shipping carrier. Estimated delivery time from Ukraine 8-15 working days.

This method is only for USA, Canada, Australia and some countries in EU and UK.


If you have a question about the shipping to your country, please feel free to ask us!